How can I track my order
To track your package, Kindly follow one of the below methods:
1. You can check the order status in your account by going to ->My orders in your dressesmania account.
Steps: Log in to your dressesmania account and click "My Orders" to enter the "My orders" page and then you can click on "Track" to track your order.
After we receive your email, we will get back to you with a (human) response as soon as possible, and this should take no longer than 24 - 48 hours. If you still didn't receive our email after 48 hours, we suggest you to:
1. Please check your spam/junk folder as the email may be there.
2. Please whitelist our email address.
No, our payment system only accepts transactions in US dollars ($), therefore any payment made in other currencies will be automatically converted to US dollars at the current exchange rate.
RETURN POLICY
We hope you love your purchase but if you don't, we've made the return process easier now to allow for a hassle-free online shopping experience!
If something doesn't work out with your purchase, you have 30 days from the date of receiving item(s) to make a return by using our interactive returns process to create and print a prepaid return label.
STEP 1: Identify items and create a mailing label by using our interactive returns process to create and print a prepaid return label. Click here to start your return process.
STEP 2: Prepare your package
A. Pack your return securely, make sure to place the items in the original internal packaging.
B. Affix your shipping label to the package making sure no other tracking labels are showing.
STEP 3: Ship it
When your package is ready, drop it off at your nearest post location.
What happens next?
We will process your refund within 5 business days after we receive your return and refunds will be issued to the original method of payment. You'll receive an email to confirm once the return has been completed.
Yes, a return shipping fee will be deducted from your refund for each return. The applicable fees are as follows:
·US/Canada: US$6.99 per return
·UK: US$3.99 per return
·Other Countries: Please contact our customer service, and we will also get in touch with you after you initiate a return.
To ensure the fee is applied correctly, please use the provided shipping label. Returns sent using other methods will not qualify for a refund of the return shipping fee.
Note:
If you've already returned items from an order and wish to return additional items, a fee will be charged for each new return. To avoid incurring multiple fees for the same order, we recommend returning all unwanted items together in a single shipment.
1. We will accept returns in their original condition within 30 days of delivery, except for any products labeled on the site as non-returnable.
2. All returned products must be unworn, unwashed, and in their original condition with product tags and hygiene liners attached.
3. For instance, items marked as clearance sale items, Bodysuits, Lingerie Jewelry, and accessories (with the exception of scarves, bags, and hats) are not returnable.
Our swimwear comes with a removable hygiene liner to ensure your safety. Due to sanitary reasons, we will only accept a return if the hygiene liner is still attached. Please try on your dressesmania swim items over your underwear without removing the hygiene liner.
SHIPPING
Currently our shipping to United States,United Kingdom,Canada,Australia ,Germany ,France ,Italy ,Spain , Ireland and Netherlands. Furthermore Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
For more information, please proceed to our Shipping Info.
Our shipping time frame:
The shipping time depends on the country/region as outlined in the chart below:
| Country | Standard Shipping Time / Days | Express Shipping Time / Days |
|---|---|---|
| US | 11-13 | 5-8 |
| UK | 9-13 | 6-8 |
| Canada | 11-14 | 8-10 |
| Australia | 11-14 | 7-9 |
| Germany | 11-14 | 7-9 |
| France | 10-13 | 7-9 |
| Italy | 12-16 | 7-9 |
| Spain | 10-13 | 7-9 |
| Ireland | 10-13 | 7-9 |
| Netherlands | 9-12 | 6-8 |
Please consider that the shipping time does not include processing time.
Note:
1. Delivery may be delayed due to force majeure events, such as natural disasters, bad weather, and any other events beyond our direct control, such as customs issues.
2. Processing time 1-3 Days: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
Tips: For preorder items, please refer to the estimated date provided on the product page. And it is not recommended to choose express shipping for preorder.
3. Shipping time: The time for your item(s) to travel from our warehouse to your destination.
4. The time limitation to deal with customer's shipping issue is 3 months from the date of placing the order.
To track your package, Kindly follow one of the below methods:
1. You can check the order status in your account by going to ->My orders in your dressesmania account.
Steps: Log in to your dressesmania account and click "My Orders" to enter the "My orders" page and then you can click on "Track" to track your order.
2. When your order is placed and shipped, you will receive an email including the order information/details link. If you can't find the confirmation emails in your inbox, there's a good chance it may be in your spam or junk mail folder.
3. You can track the order status by going to our tracking page here: Track My Order
Steps: enter your email address (you used when placing this order) and the order number, and click on Track.
Tracking updates can be delayed when the parcel is:
1. In long distance international shipping, updating parcel tracking details usually take 30%-70% of the estimated shipping time.
2. Going through local customs clearance procedures.
3. At the post office sorting center.
4. Held up by uncontrollable factors, such as bad weather, postal backlog, shipping restriction caused by the Pandemic etc.
Please be assured that a delayed update on the tracking of your order does not usually affect its delivery time.
If the tracking is stuck for more than 7 days, please contact us and we'll offer you a satisfactory solution.